It usually starts out like a murmur. Perhaps you hear rumors a particular parent isn’t happy with something you said or did. Maybe you see a post about it on social media. Or a parent who used to be warm and friendly, suddenly seems to be avoiding you. On rare occasions, a parent will actually come talk to you about their complaint.
What happens next is critical. Handled well, it can be a positive experience for the parent, you, the student and your ministry. Handled poorly…well we’ve all seen examples of those disasters.
So, what should you do if you suspect a parent is unhappy or posts something negative about you or your ministry? What if the criticism is undeserved or even totally misinformed? What if the person is spreading rumors or making it personal?
Every situation and every unhappy person is different. Taking the basic principles of the Bible and combining them with good customer service techniques, can help make the situation as positive as possible. Before you do anything though, pray about it. Keep praying until you feel the situation has resolved and your relationship with the parent is restored. Then: